Return and Exchange PolicyAt JAUREA, we are committed to making your experience perfect. That is why we offer a clear, flexible returns and exchange policy. Guaranteed QualityIf the product has a defect, we cover the shipping costs and provide you with a suitable solution Excludes sale itemsDiscounted products & special offersare non-returnable. in original condition.The product must be unused and in its original condition with all accessories and packaging. 14 daysYou can request a return or exchange within 14 days from delivery date.