FAQ
Clear answers about ordering, sizes, payment, shipping, and exchanges all in one place. And if you do not find what you are looking for, our customer service team is ready to help.
Orders & Purchasing
How do I complete my purchase?
Choose the product, select the size and colour, then click Add to cart. After that, open the cart and click Checkout, fill in your shipping details, and complete payment.
Do I need an account to buy?
No. You can complete your order as a guest without an account. But creating an account lets you track your orders and save your shipping address for next time.
How do I confirm my order was received?
You'll receive a confirmation email after completing payment, and the order also appears in My Account > Orders. If you don't find the email, check your spam folder.
Can I edit my order after confirmation?
There's no direct edit on the site. Message us at WhatsApp with your order number before it ships and we'll try to adjust it.
Can I cancel my order?
Yes, as long as the order hasn't shipped. Contact us at WhatsApp as soon as possible. After delivery, the return and exchange period applies.
Payment failed—what do I do?
If the payment is not completed, the order will not be confirmed. Try again or use another payment method. And if the amount was charged without you receiving a confirmation, send the charge notification to WhatsApp to review it.
Sizing & Products
How do I choose the right size?
Available sizes are shown inside each product page. Some pieces have letter sizes like S, M, L, and XL, while others have weight ranges like '50: 65 kilos'. Choose from the options displayed in the product itself as they vary from one piece to another. And you can review Size Guide for guidance.
Why do the size options differ between products?
Because every piece has a different cut and fabric, we show the sizes that genuinely suit each product. Always review the size options inside the product page before adding to cart.
I'm between sizes—which should I choose?
Message us at WhatsApp with the product name and your measurements and we'll help you choose before buying.
I chose the wrong size—can I exchange it?
Yes, size exchange is available within 14 days of receipt provided the item is unused and in its original condition with the tag and invoice. Details in Returns & Exchange Policy.
How do I know the fabric and product details?
Fabric and cut details are written in the description of each product below the images.
Why can't I select a certain size or color?
Because this size or color is currently unavailable. The piece remains visible in the store with the other available options.
Are the photo colors accurate?
We take photos as close to reality as possible, but screen lighting may make the shade appear slightly lighter or darker.
Payment
What payment methods are available?
Payment at JAUREA is fully electronic and processed through the Kashier gateway, and includes Visa and Mastercard, e-wallet, bank instalments, ValU, Souhoola, Aman, Contact, Mogo, and Trou.
What currency are prices in?
All prices are in Egyptian pounds.
Is Payment Secure?
Payment is completed entirely inside the Kashier gateway, and your card details are never stored on our site.
Is There Installment?
Yes, through bank instalments and ValU, Souhoola, Aman, Contact, Mogo, and Trou. Each provider applies its own terms and limits for the amount and instalment period.
I was charged but the order wasn't recorded—what do I do?
Send the discount notification and transaction number to WhatsApp and we'll review the process with you.
Shipping & Delivery
Where do you ship?
We ship to all Egyptian governorates. No international shipping available currently.
How long does delivery take?
From 2 to 5 business days after order confirmation, and varies by governorate.
What's the Shipping Fee?
Shipping fees are calculated by delivery governorate, and the full amount appears on the checkout page before payment.
Can I add a discount code?
Yes, there's a field to add the code on the order completion page before payment.
How do I track my order?
from My Account > Orders. The delivery courier will call you before delivery. For any inquiry, send your order number to WhatsApp.
My order is later than expected
Send your order number to WhatsApp and we'll track the shipment with you.
Can I change the delivery address?
Yes, before the order ships. Message us at WhatsApp with the order number and new address.
Returns & Exchanges
How long for returns and exchanges?
14 days from the delivery date.
When am I eligible for a return?
If you receive a product different from your order, or if it has a manufacturing defect, or if the size does not fit and the item is still unused.
What are the conditions for returns or exchanges?
that the item is unused and unwashed and in its original condition, with the tag and original packaging, and accompanied by the invoice. Discounted or sale items are not covered by exchange or return. Full details in Returns & Exchange Policy.
How do I request a return or exchange?
Message us at WhatsApp or contact customer service with your order number and the reason for the request. Approval is confirmed within 24 hours, then you send the item back with the invoice, and after inspection the exchange or refund is processed.
How long does refund take?
From 3 to 7 business days after inspecting and approving the return.
Who covers the return shipping cost?
If the mistake is the store's or the item has a manufacturing defect, the store covers the full cost. In the case of a change of mind, shipping costs are deducted from the refunded amount.
Can I exchange more than once?
Exchange for size or color is available once per order.
Account & Customer Service
How do I create an account?
From the My Account By entering your email, and your login details will be sent to your email.
Forgot Password
Click Forgot password? on the login page, and a reset link will be sent to your email address.
Where do I find my past orders?
In My Account > Orders inside your account.
Can I review a product?
Yes, from the reviews tab on the product page after receiving it.
How do I contact customer service?
Via WhatsApp, by phone at 01038810088, or from the Contact Us, or at contact@jaurea.com. Our team is available daily from 9 AM to 10 PM.
Didn't find your answer?
Message us and we'll reply. Our customer service team is available daily from 9 AM to 10 PM.